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There's nothing you need to prepare. Here's what helps, if you'd like it.

Truly — you can arrive with nothing but yourself and this hour will still be worth your while. But if preparing helps you feel settled (it does for many of us), here is everything that can make the most of your consultation.

If you'd like to bring something

Photos of your hair as you love it — any era, any style. This helps texture and color matching more than any description. · A person — a partner, friend, parent, or daughter is always welcome. · Your questions — written down if the days are foggy right now; no question is too small or too hard. · For insurance: if you've already spoken with your insurer or have a prescription, bring what you have — and if you haven't, we'll show you exactly what to ask. Nothing insurance-related is required before we meet.

If a family member is joining you

Welcome — your presence matters. Two gentle notes from experience: let her set the pace, even in silence; and questions are wonderful, but decisions belong to her, on her timeline. Our specialists will make sure everyone's questions get answered.

If the consultation is for your child

Tell your child this is a place where they get to choose things. We'll speak with them directly, at their eye level, and they'll get a real voice in every decision — that's the point of the hour. Bring anything that helps them feel at ease.

What we'll never do

Practical details

Length: 30–60 minutes, entirely guided by you. · Video consultations: camera optional until you're comfortable. · Rescheduling: one reply, no explanation ever needed. · Privacy: one-on-one, confidential, never shared, never used for marketing.

About Your Consultation Insurance Guide

Questions before your appointment? Write to us — a real person answers within one business day. · FAQ